Help center

Questions, guides, and a human you can email.

Start with a guide, browse the FAQ, or reach out directly. We answer every email personally within one business day.

Getting started guides
Step-by-step tutorials for your first project.
FAQ
Quick answers to the most common questions.
Contact us
Email a real person. Reply within one business day.

Getting started.

Each guide opens to a short screen recording — hosted on scontractor.app, nothing to install, nothing tracked — followed by step-by-step text you can skim or search.

▶ 8:42
01 · SETUP
Your first project
Import plans, calibrate scale, add symbols.
▶ 6:18
02 · SYMBOLS
Training ML detection
Capture symbols from a legend and scan a full sheet.
▶ 7:04
03 · CABLING
IT rooms & routing
Draw IT rooms, tag hallways, generate pull lists.
▶ 5:30
04 · LABELS
As-builts by room
Place Labels Mode tags and generate an as-built report.
▶ 9:12
05 · FIELD
Field Tech basics
Completion, exceptions, meetings, daily workflow.
▶ 4:48
06 · SYNC
Sync & collaboration
How projects move between office & field in real time.
All guide videos are hosted directly on scontractor.app — no YouTube, no third-party embeds, no tracking. Videos play in place; they can't be downloaded or opened elsewhere.

Common questions.

Tap to expand.

How are the two apps different?

SContractor is for design — importing floor plans, placing symbols, routing cables, and exporting reports. SContractor FT is for the field — marking symbols complete, flagging exceptions, and tracking phase progress on-site.

Can I use SContractor FT without SContractor?

Yes, but you'll need a project to open. Typically the design app creates the project, syncs it, and FT opens it from the cloud.

What file formats are supported for import?

PDF (multi-page), PNG, JPG, and TIFF. PDF is recommended — SContractor keeps the original sheet geometry for calibration.

How does the ML symbol detection work?

It runs entirely on-device using Apple's Core ML. You train it by capturing 3–5 examples of each symbol from the legend; it then finds matches across any sheet in under three seconds.

Does it work offline?

Yes. Both apps fully run offline. Sync picks up automatically when connectivity returns — deltas merge cleanly back to your chosen cloud provider.

Which cloud storage providers are supported?

iCloud Drive (default), SharePoint, OneDrive, and Google Drive. Pick whichever matches how your team already works. Real-time deltas sync through the provider you chose.

Team access: For SharePoint, anyone with access to the site library can open the project. For personal OneDrive or Google Drive, the file owner must share the project file with teammates before they can sync.

Can I customize export formats?

You can re-order columns and add filters on any of the 11 presets. Custom CSV schemas are on the roadmap.

What about Android, Windows, or Mac?

Mac: SContractor and FT run on Apple Silicon Macs today via Designed-for-iPad compatibility, with a native Mac app coming soon.

Android & Windows: both are in active development, targeted for 2026. We're bringing the full feature set across — design tools, field completion, and multi-cloud sync — so mixed-device crews aren't left out.

Is my project data encrypted?

Yes. Files live in the cloud storage you chose (iCloud, SharePoint, OneDrive, or Google Drive) — under your tenancy, with your encryption, under your access controls. Sync deltas move through encrypted channels; we don't hold the project content on our servers.

Email us.

A real human reads every message. We reply within one business day, usually much sooner.